Privacy Policy — ALIXIA PHARMA

Effective date: 13 October 2026

ALIXIA PHARMA (“Alixia Pharma”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information of visitors to our website, healthcare professionals, customers and individuals who communicate with us through WhatsApp or other communication channels.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, or interact with our business.

1. Information We Collect

Depending on your interaction with us, we may collect:

Contact information: Name, phone number, email address, business address and organisation details.
Professional information: Clinic, hospital, pharmacy, business or professional details voluntarily provided to us.
Communication information: WhatsApp messages, enquiries, feedback, requests and other correspondence you send to us.
Technical information: IP address, browser information, device information and website usage data, where applicable.
Business transaction information: Information necessary to process business enquiries, orders, distribution requests or related transactions.

Please do not send sensitive personal information or patient medical records through our communication channels unless specifically required for a legitimate purpose and appropriate safeguards are in place.

2. How We Use Your Information

We may use personal information to:

Respond to enquiries and customer support requests.
Communicate with doctors, distributors, pharmacies, business partners and customers.
Share requested product information, catalogues, business updates and promotional communications where permitted by applicable law.
Process and manage business enquiries and transactions.
Maintain our records and improve our services.
Protect our systems, prevent misuse and comply with applicable legal obligations.
Handle requests relating to privacy, consent and data deletion.

We will not use your personal information for purposes incompatible with the purpose for which it was collected, except where permitted by law.

3. WhatsApp Communications

We may use WhatsApp Business services and the WhatsApp Business Platform provided by Meta to communicate with individuals who contact us or otherwise interact with our business.

Depending on the communication, we may process your phone number, profile information made available to us, message content, delivery information and related communication metadata.

WhatsApp and Meta may independently process certain information in accordance with their own terms and privacy policies. Information handled through these services may be subject to their respective data processing practices.

We aim to send business and promotional messages in accordance with applicable laws, platform policies and relevant consent requirements. You may request that we stop sending promotional communications at any time.

4. Legal Basis and Consent

We process personal information where appropriate for responding to requests, performing business-related activities, obtaining or acting on consent, complying with legal obligations, or pursuing other lawful purposes permitted under applicable law.

Where consent is required, we will seek it through an appropriate method. You may withdraw consent where applicable, subject to legal and operational requirements.

5. Sharing of Information

We do not sell personal information to third parties.

We may share information where necessary with:

Service providers supporting our website, business communications, hosting and information technology.
Meta and relevant communication service providers when using WhatsApp Business services.
Professional advisers, auditors or service partners where necessary.
Government authorities, regulators or law enforcement agencies when required by applicable law.
Relevant parties in connection with a business transfer, subject to appropriate safeguards and legal requirements.

We expect service providers handling information on our behalf to use it only for authorised purposes and to apply appropriate safeguards.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer communication, business records, dispute resolution and legal compliance.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal retention requirements and legitimate operational needs.

7. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information, withdraw consent where applicable, or raise concerns about how your information is handled.

To exercise these rights, please contact us using the details below.

9. Third-Party Websites and Services

Our website or communications may contain links to third-party websites and services. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing personal information.

10. Children's Privacy

Our business communications and services are not directed at children. We do not knowingly collect children's personal information for purposes unrelated to a legitimate business or legal requirement.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date where appropriate.

12. Contact Us

For privacy questions, requests or complaints, please contact:

ALIXIA PHARMA

Email: agarwalsaura@gmail.com

Phone: +91 87646 78212

Website: https://alixiapharma.com

Please include sufficient details in your request so that we can understand and appropriately verify it before taking action.